Contact Us

Customer-Care Desk

Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.

Hours and Order Changes

Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.

Merchant and Customer Care Information

Store name: getrael

Contact email: Support@getraden.shop

Phone: (667) 691-3655

Physical and return address: 872 Park Ave, Baltimore, MD 21201, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).